A new nationwide analysis has named NSW’s worst-rated Australia Post office, with Westmead Post Office scoring just 1.46 stars out of five from 325 Google reviews.
Located inside Westmead Hospital, the post office ranks as the third-lowest-rated in Australia, according to an analysis of 814 outlets across the country.
However, it’s far from the only NSW post office receiving low ratings. Locations in Villawood, Strathfield and Roseville also appear among the state’s 10 lowest-rated outlets, while Mascot Post Office has attracted more than 400 reviews.
NSW accounts for seven of Australia’s 10 lowest-rated post offices, with 23 locations across the state averaging fewer than two stars. Here’s where to find NSW’s lowest-rated post offices, and how their scores compare nationally.
Westmead has NSW’s lowest-rated post office
With just 1.46 stars from 325 Google reviews, Westmead Post Office has been named NSW’s lowest-rated Australia Post outlet in the nationwide analysis.
The location also ranks third-lowest across Australia, behind Bracken Ridge in Brisbane, which scores 1.40 stars from 265 reviews, and Noble Park in Victoria, which ranks second nationally.
Villawood LPO follows Westmead in NSW’s rankings, scoring 1.55 stars from 91 reviews. Strathfield Post Office rounds out the state’s bottom three with 1.57 stars from 288 reviews.
Here are the 10 lowest-rated Australia Post offices in NSW:
- Westmead Post Office — 1.46 stars from 325 reviews
- Villawood LPO — 1.55 stars from 91 reviews
- Strathfield Post Office — 1.57 stars from 288 reviews
- Roseville Post Office — 1.64 stars from 333 reviews
- Hammondville Post Office — 1.70 stars from 113 reviews
- Miranda Post Office — 1.70 stars from 164 reviews
- Homebush West Post Office — 1.70 stars from 210 reviews
- Mascot Post Office — 1.71 stars from 439 reviews
- Rutherford Post Office — 1.73 stars from 59 reviews
- Enmore Post Office — 1.84 stars from 168 reviews
How does NSW compare nationally?
NSW features heavily among the country’s lowest-rated post offices, accounting for seven of the national bottom 10. Across the state, 23 of the 38 outlets averaging below two stars are also located in NSW.
Bracken Ridge in Brisbane takes the unwanted title of Australia’s lowest-rated post office, with 1.40 stars from 265 reviews. Noble Park in Victoria follows, ahead of Westmead in third place.
However, the broader state averages tell a more balanced story. Across the 240 NSW post offices included in the analysis, the average rating sits at 3.00 stars. Victoria’s 246 outlets perform marginally better, averaging 3.05 stars.
Victoria also features prominently at the other end of the rankings, with three of Australia’s 10 highest-rated post offices located in the state: Wantirna, Batman in Coburg and Brentford Square in Forest Hill.
The study examined 814 open Australia Post outlets nationwide, including licensed post offices and post shops, with at least 50 Google reviews.
They calculated each outlet’s exact average from its individual one- to five-star ratings, rather than relying on Google’s rounded display scores. Rankings use the unrounded averages, with the proportion of one-star reviews breaking an exact tie. State averages give each post office equal weight.
Ratings can change as customers leave new reviews, so the order may shift over time. For now, these are the rankings based on the October 2026 data.
